“You should start every negotiation by assuming a creative solution exists that allows both parties to win.”

Negotiations are not merely focused on a signed contract at the end of a sales call. For over 30 years, Yukon Training has worked with companies, both large and small to negotiate more time, resources, and leverage over their competition.

Customer-Focused Negotiations™ prepares individuals for greater success negotiating, including hands-on experience with:

• Identifying the different styles of negotiation and when to use each
• Discovering individual motivation behind a stated position
• Recognizing and responding to tactics during negotiations
• Determining when face-saving issues are in play and how to successfully address them
• Effective strategies for dealing with tough, positional negotiators

Upon completion of Yukon Training’s Customer Focused Negotiations™ workshop, participants can expect to:

• Utilize a simple yet effective planning process that greatly increases the chances of successful outcomes
• Develop negotiation strategies based on stated positions and underlying issues
• Conduct successful negotiations that produce satisfying outcomes and strengthen relationships

Through pre-work, interactive workshops, computer-based simulations, customized case studies, and post training reinforcement using our proprietary message sustainability tool, Cameo™, let Yukon Training transition learning into action through “real life” skills and strategies that improve performance via our unique Customer-Focused Negotiations™ workshop.

Our Programs

Customer Focused Negotiations

Selling Higher, Broader and Deeper

Creating Value Propositions

Influencing with Impact

Communicating with Confidence

Persuasive Presentation Skills

Master Account Planning

Reflective Listening

Handling Difficult Negotiators

Virtual Engagements