Being an effective leader in a virtual environment is no longer a nice to have – it is a necessity. While professionals now have extensive experience operating in a virtual environment, that does not mean that they are using the optimal strategies to engage with others.
Enable your team to excel digitally with Customer Interactions in a Virtual Environment.
Customer Interactions in a Virtual Environment prepares learners to:
• Understand the principles of interacting with customers in a virtual environment to maximize effectiveness
• Discover why traditional meeting and presenting tactics are not all transferable to a virtual environment, and what to do instead
• Examine ways to improve your virtual engagement skills and how to create the best experience for your customers
• Build rapport, trust, and credibility in a virtual environment
• Capture the attention of your customers and have clear takeaways from each virtual interaction
• Develop a personal strategy to use key virtual skills for every meeting
These objectives are achieved through:
• A customized workshop, facilitated by trainers with extensive experience
• Pre and post work, including online modules and Yukon Training’s proprietary learning reinforcement and message sustainability tool, Cameo™
Structure and lead impactful meetings in a digital environment through Customer Interactions in a Virtual Environment.
The Customer Interactions in a Virtual Environment workshop is delivered in a half or full day format, and can be virtual or live.